Return and Refund Policy

Last Updated: October 12, 2026
Currency: United States Dollar (USD)

Loxsport, operated by LOXSPORT LLC, wants customers to understand clearly what happens if a purchase does not work out.

This Return & Refund Policy explains when a Tissue Box may be returned, how to request a return, what condition a returned product must be in, who is responsible for return shipping, how damaged or incorrect products are handled, and how approved refunds are processed.

This policy applies to eligible purchases made directly through the official Loxsport website.

1. Return Window

Loxsport accepts eligible return requests within:

30 calendar days from the carrier-confirmed delivery date.

The 30-day period begins on the date tracking shows that the package was delivered.

If an order is delivered in multiple packages, the return period for the complete order begins when the final required package has been delivered.

Return requests submitted after the 30-day period may be declined unless applicable law provides additional rights.

2. Reasons You May Request a Return

Eligible return reasons may include:

• You changed your mind
• You ordered the wrong Tissue Box
• You selected the wrong design, color, or finish
• The product does not suit your intended space
• The product arrived damaged
• The product is defective
• You received the wrong product
• Required components are missing
• The order arrived materially incomplete
• The product is materially different from its listing

Return eligibility depends on the reason for the request and the condition of the product.

3. Change-of-Mind Returns

Loxsport accepts eligible change-of-mind returns within the 30-day return period.

For a standard change-of-mind return, the Tissue Box should generally be:

• Unused
• Clean
• Unmodified
• Complete
• Free from customer-caused damage
• Returned with all originally included components
• Securely packaged for return transportation

Opening the package for reasonable inspection does not automatically make a product ineligible for return.

4. Product Condition Requirements

Please return all components originally supplied with the product.

Depending on the Tissue Box, this may include:

• Main Tissue Box
• Lid
• Base
• Interior insert
• Decorative components
• Hardware where applicable
• Instructions where included
• Other originally supplied accessories

Missing important components may affect return eligibility or the refundable amount where legally permitted.

5. Used or Modified Products

A standard change-of-mind return may be declined if the Tissue Box has been:

• Substantially used
• Permanently modified
• Painted
• Drilled
• Cut
• Glued
• Refinished
• Structurally altered
• Damaged by the customer
• Returned incomplete

This does not affect claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.

6. How to Start a Return

Contact Loxsport before sending any product back.

Email: contact@loxsport.com

Please include:

• Full name
• Order number
• Email address used during checkout
• Product you want to return
• Quantity
• Reason for the return
• Photos or video where relevant

For faster identification, use the subject line:

Return Request – Order #[Order Number]

7. Return Authorization Is Required

Do not ship a Tissue Box back before receiving return authorization from Loxsport.

After reviewing your request, we may provide:

• Return authorization
• Approved return address
• Shipping instructions
• Prepaid return label where applicable
• Packaging instructions
• Product-specific directions

Receiving return authorization does not mean the refund has already been approved.

The returned product may still need to be received and inspected.

8. Return Address

The Loxsport business address is not automatically the return-processing address for every order.

Do not independently ship a return to:

749 Port America Place, Dallas, TX 76051

unless Loxsport specifically provides that address in the return instructions.

Unauthorized returns may be delayed or difficult to identify.

9. Return Method

Authorized returns are generally completed by mail or carrier shipment according to the instructions provided by Loxsport.

Customers should:

• Follow the approved return instructions
• Use appropriate protective packaging
• Retain proof of shipment
• Keep the return tracking number where available

10. Change-of-Mind Return Shipping

For an eligible return caused by:

• Change of mind
• Wrong design selected by the customer
• Wrong color or finish selected
• Product no longer wanted
• Product not suitable for the customer's intended space

the:

Customer is responsible for return shipping costs.

Return shipping costs for a standard change-of-mind return are generally non-refundable unless applicable law requires otherwise.

11. Damaged, Defective, Incorrect, or Incomplete Products

Loxsport covers reasonable authorized return shipping when we verify that a product:

• Arrived damaged
• Arrived defective
• Was the wrong product
• Was materially incomplete because of a Loxsport fulfillment error

Depending on the circumstances, Loxsport may provide:

• Replacement component
• Replacement product
• Prepaid return label
• Authorized return
• Refund

Please wait for instructions before purchasing return shipping independently.

Unauthorized return-shipping expenses may not be reimbursed.

12. No Restocking Fee

Loxsport does not charge a standard restocking fee for eligible authorized returns.

We also do not charge a separate standard:

• Return authorization fee
• Return processing fee
• Administrative return fee

This does not prevent a reasonable refund adjustment where legally permitted if the returned product has customer-caused damage, missing components, substantial modification, or another condition that materially reduces its value.

13. Return Packaging

Products must be securely packaged for return transportation.

Whenever reasonably possible, reuse the original:

• Product packaging
• Outer shipping carton
• Protective wrapping
• Foam
• Interior inserts
• Protective materials

If the original packaging is unavailable, use sturdy replacement packaging suitable for protecting the Tissue Box during transit.

14. Damage During Return Shipping

Customers are responsible for taking reasonable care when packaging a change-of-mind return.

Where legally permitted, the refundable amount may be affected if a product is materially damaged during the return because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned item.

15. Damaged Products

Please inspect your Tissue Box shortly after delivery.

If it arrives damaged, contact Loxsport as soon as reasonably possible.

Please provide:

• Order number
• Photo of the shipping label
• Photos of the outer carton
• Photos of protective packaging
• Clear photos or video showing the damage
• Brief explanation of the issue

Keep the product and packaging until we confirm the next step.

16. Defective Products

If you believe your Tissue Box has a manufacturing or functional defect, contact Loxsport within the applicable return period.

Please provide:

• Order number
• Description of the issue
• Photos or video where useful

Depending on the verified issue and product availability, Loxsport may offer:

• Replacement component
• Replacement product
• Authorized return
• Refund

17. Missing Components

Before reporting a component as missing, please check:

• Main product packaging
• Protective inserts
• Interior compartments
• Small accessory packaging
• Product inserts

If a required component is still missing, contact Loxsport with:

• Order number
• Product name
• Description of the missing component
• Photos of the received contents where useful

Where practical, we may send the missing component rather than require the entire Tissue Box to be returned.

18. Wrong Product Received

If you receive a Tissue Box different from the item shown on your order confirmation, please avoid substantial use or modification.

Contact Loxsport and provide:

• Order number
• Photo of the product received
• Photo of the shipping label
• Photo of the packaging
• Brief explanation

After verification, Loxsport will provide an appropriate resolution.

19. Product Dimensions and Fit

Customers should review the dimensions listed on the product page before ordering.

Lifestyle photography may make a Tissue Box appear larger or smaller depending on:

• Camera angle
• Nearby objects
• Surface size
• Room scale
• Product styling

If the published dimensions are accurate, a product not fitting the customer's preferred location is generally treated as a change-of-mind return.

If the published dimensions were materially inaccurate, contact Loxsport for review.

20. Tissue Compatibility

Different tissue packages can vary in shape and size.

Customers should review the product dimensions and opening information before purchasing.

Unless specifically stated otherwise, Loxsport does not guarantee that every Tissue Box will fit every commercial tissue brand, package, or box size.

If the product specifications were accurate but the customer's preferred tissue package does not fit, an otherwise eligible return will generally be treated as a change-of-mind return.

21. Color and Finish Differences

Product appearance may vary slightly because of:

• Photography
• Room lighting
• Camera settings
• Monitor calibration
• Mobile display settings
• Screen brightness
• Viewing angle

Minor display-related differences do not automatically make a product defective.

If the physical product is materially different from the listing, contact us for review.

22. Natural Material Variation

Some Loxsport Tissue Boxes may use wood or other naturally variable materials.

Normal differences may appear in:

• Grain
• Tone
• Texture
• Knots
• Natural markings
• Surface character

These characteristics are not automatically defects when they are consistent with the material and product description.

23. Products That May Not Qualify for a Standard Return

A standard change-of-mind return may be declined when:

• The request is made after 30 calendar days
• The product is returned without authorization
• The product shows substantial use
• The Tissue Box has been permanently modified
• Important components are missing
• Customer-caused damage is present
• The product was materially damaged because of inadequate return packaging
• The product was clearly disclosed as final sale before purchase

These conditions do not remove mandatory rights relating to damaged, defective, incorrect, incomplete, or misdescribed products.

24. Final Sale Products

A product is considered final sale only when that condition is clearly disclosed before purchase.

A final-sale disclosure may appear on:

• Product page
• Cart
• Checkout

where applicable.

Clearly identified final-sale products may not qualify for ordinary change-of-mind returns.

Mandatory consumer rights remain unaffected.

25. Return Inspection

After an authorized return arrives at the approved return location, Loxsport may inspect:

• Product identity
• Overall condition
• Completeness
• Included components
• Signs of use
• Modifications
• Customer-reported issue
• Return packaging

The inspection is completed before the refund is finalized.

26. Refund Approval

A refund becomes eligible after:

1. The return has been authorized.
2. The product has been received.
3. The product has been inspected.
4. The return has been approved under this policy.

Where a full refund applies, Loxsport refunds the eligible amount paid for the returned product.

27. Refund Processing Time

After an eligible return has been received, inspected, and approved, Loxsport normally submits the refund within:

7 business days after return approval.

This is Loxsport's refund-processing period.

Additional processing time may be required by the customer's bank, card issuer, PayPal, or other payment provider.

28. Refund Method

Approved monetary refunds are normally returned to the:

Original payment method used for the purchase

For example:

Credit or debit card: Original card
PayPal: Original PayPal transaction
Other supported payment service: Original transaction

Refunds generally cannot be redirected to:

• Another person's payment account
• A different card
• An unrelated bank account
• Another unrelated payment method

29. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If a customer's financial institution converted the original transaction into another currency, the local-currency refund amount may differ because of:

• Exchange-rate changes
• Currency-conversion fees
• Bank policies
• Payment-provider policies

Loxsport does not control these independent currency-conversion differences.

30. Bank Processing Time

Loxsport's 7-business-day refund-processing period is separate from the financial institution's posting period.

After Loxsport submits the refund, additional time may be required by:

• Bank
• Card issuer
• PayPal
• Other payment provider

Loxsport cannot control or accelerate their posting schedule.

31. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally non-refundable

unless applicable law requires otherwise.

If a full return results from a verified:

• Damaged product
• Defective product
• Incorrect product
• Loxsport fulfillment error

eligible standard outbound shipping charges paid directly to Loxsport may be included in the refund where appropriate.

32. Free Shipping Orders

If an order originally qualified for free standard shipping, this does not automatically make the return shipment free.

For an eligible change-of-mind return:

The customer remains responsible for return shipping.

For a verified damaged, defective, incorrect, or materially incomplete product caused by Loxsport:

Loxsport covers reasonable authorized return shipping.

33. Partial Returns

If an order contains more than one Tissue Box, customers may return selected eligible products.

Each item must individually satisfy the applicable return requirements.

A partial return may affect:

• Bundle discounts
• Minimum-order promotions
• Promotional pricing
• Free-shipping eligibility

where this was clearly part of the original promotion and where legally permitted.

34. Exchanges

Loxsport does not offer standard direct exchanges.

If you want a different:

• Tissue Box
• Design
• Color
• Finish
• Variant

please return the original eligible item and place a new order for the preferred product.

A replacement sent to resolve a verified damaged, defective, incorrect, or incomplete order is not considered a standard exchange.

35. Replacement Products

Where appropriate, Loxsport may offer a replacement rather than a refund for a verified issue.

Replacement availability depends on:

• Current inventory
• Product design
• Nature of the problem
• Shipping destination

If a suitable replacement is unavailable, another eligible resolution may be offered.

36. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

• An approved cancellation
• An authorized return
• An approved refund

A refused package may need to be returned and inspected before a refund can be reviewed.

Customer-related carrier return charges may apply where legally permitted.

37. Returned-to-Sender Shipments

A package may be returned to sender because of:

• Incorrect address
• Incomplete address
• Repeated unsuccessful delivery attempts
• Failure to collect the shipment
• Recipient refusal
• Restricted delivery access

Loxsport will review the circumstances after the package is returned.

Customer-related carrier or re-shipping costs may apply where legally permitted.

38. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier confirms that an order was lost before delivery, no physical return is required.

Depending on the circumstances and product availability, Loxsport may provide:

• Replacement
• Refund

Please review our Shipping Policy for additional lost-shipment information.

39. Delivered but Not Received

If tracking shows Delivered but the package cannot be found, first check:

• Front entrance
• Side or rear entrance
• Porch
• Garage
• Mailroom
• Parcel locker
• Household members
• Neighbors
• Reception
• Building staff
• Carrier delivery photograph or notice

If the package remains missing, contact Loxsport with the order number and tracking information.

We may review available carrier records before determining the appropriate resolution.

40. Order Cancellation

Cancellation before shipment is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided the order has not progressed beyond a stage where fulfillment can reasonably be stopped.

Once an order has shipped, it generally can no longer be handled through the standard pre-shipment cancellation process.

41. International Returns

Eligible international orders follow this Return & Refund Policy.

International returns may require:

• Carrier documentation
• Customs documentation
• Product description
• Declared return information
• Other destination-specific paperwork

Please wait for Loxsport's instructions before arranging an international return.

42. International Duties, VAT, GST, and Customs Charges

Refund treatment for:

• Import duties
• VAT
• GST
• Brokerage fees
• Customs-processing charges

may depend on:

• Destination
• Return reason
• Whether Loxsport collected the charge
• Applicable customs requirements
• Applicable law

Charges paid directly to customs, carriers, or brokerage providers may be subject to those organizations' own refund procedures.

43. Payment Refunds

The method used for approved refunds is also explained in our Payment Methods Policy.

Loxsport's refund-processing period and the customer's bank or payment provider posting period are separate.

44. Abuse of the Return Process

Loxsport may investigate activity that reasonably appears to involve fraudulent or abusive use of the return process.

Examples may include:

• Returning a different product
• Intentionally removing components
• Falsifying damage
• Altering a product and claiming it arrived that way
• Repeated misuse of return procedures

Nothing in this section prevents customers from making legitimate claims involving damaged, defective, incorrect, incomplete, or misdescribed products.

45. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or reduce consumer rights that cannot legally be waived.

Customers may have additional rights depending on their:

• State
• Country
• Province
• Jurisdiction

Where applicable law provides greater protection than this policy, the mandatory legal requirement takes priority.

46. Related Loxsport Policies

This Return & Refund Policy should be read together with our:

• Shipping Policy
• Cancel My Order / Cancellation Policy
• Payment Methods Policy
• Privacy Policy
• Terms of Service

Each policy covers a different part of the transaction.

47. Changes to This Policy

Loxsport may update this Return & Refund Policy when:

• Product operations change
• Return procedures change
• Shipping arrangements change
• Payment procedures change
• Business practices change
• Legal requirements change

When a revised version is published, the Last Updated date will be updated.

48. Contact Loxsport

For questions about returns, damaged or defective Tissue Boxes, incorrect products, missing components, replacement requests, or refunds, contact:

LOXSPORT LLC
Brand: Loxsport

Business Address:
749 Port America Place
Dallas, TX 76051
United States

Phone: +1 (214) 236-3898

Email: contact@loxsport.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing order, please include your Order ID whenever available.

For return requests, use:

Return Request – Order #[Order Number]

Please do not send complete card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive credentials by email.