Cancel My Order

Last Updated: October 12, 2026
Currency: United States Dollar (USD)

Loxsport, operated by LOXSPORT LLC, understands that customers may sometimes need to cancel an order or correct order information after checkout.

This Cancellation Policy explains when a Tissue Box order may be canceled, how to submit a cancellation request, when cancellation is no longer available, and how approved cancellation refunds are processed.

Because orders may begin processing shortly after payment is confirmed, please contact Loxsport as soon as possible if you need to make a change.

1. Cancellation Window

Customers may request cancellation within:

24 hours after placing the order

provided the order has not already progressed too far into fulfillment.

Submitting a cancellation request within 24 hours does not automatically guarantee cancellation.

The order must still be at a stage where Loxsport can reasonably stop fulfillment.

2. When Cancellation May No Longer Be Available

Cancellation may no longer be possible once an order has entered:

Product picking
Final packing
Shipping-label creation
Carrier pickup scheduling
Carrier handoff
Export processing for international orders
Customs processing where applicable

Orders can move through fulfillment quickly, so customers should contact Loxsport as soon as possible after deciding to cancel.

3. How to Request a Cancellation

To request cancellation, contact:

Email: contact@loxsport.com

Please include:

Full name
Order number
Email address used during checkout
Product you want to cancel
Quantity
A clear request to cancel the order

For faster identification, use the subject line:

Cancel My Order – Order #[Order Number]

Providing complete order information helps us locate the purchase and review its current fulfillment status.

4. Cancellation Is Not Automatic

Sending a cancellation request does not immediately cancel an order.

Loxsport must first review the order status.

Your cancellation is considered approved only after Loxsport sends written confirmation that the order has been canceled.

Until that confirmation is received, the order should still be considered active.

5. Why Timing Matters

Tissue Box orders may begin processing soon after payment is confirmed.

Order preparation may include:

Payment confirmation
Address verification
Inventory confirmation
Product inspection
Product picking
Protective packaging
Shipping-label preparation
Carrier coordination

Once these steps have progressed far enough, cancellation may no longer be possible.

6. Orders That Have Already Shipped

Once an order has entered the carrier network, it can no longer be handled as a standard pre-shipment cancellation.

If you no longer want the Tissue Box after shipment:

Wait for delivery.
Review the Loxsport Return & Refund Policy.
Submit an eligible return request according to that policy.

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not the same as an approved cancellation or authorized return.

7. Order Changes

Contact Loxsport as soon as possible if you need to change:

Recipient name
Shipping address
Telephone number
Tissue Box design
Color or finish
Quantity
Other order information

We will try to help while the order can still reasonably be changed.

Changes are not guaranteed after fulfillment has begun.

8. Product or Variant Changes

If you want a different:

Tissue Box design
Color
Finish
Variant
Quantity

the original eligible order may need to be canceled and a new order placed.

This is only possible while the original order remains eligible for cancellation.

9. Shipping Address Corrections

Customers are responsible for reviewing their shipping information before checkout.

If you notice an address error after placing an order, contact Loxsport immediately.

Please provide:

Order number
Full name
Original shipping address
Correct shipping address
Email address used during checkout

Address corrections are not guaranteed once packing or shipping-label preparation has begun.

10. Address Changes After Shipment

Once the parcel enters the carrier network, Loxsport may no longer be able to modify the delivery address.

If the carrier offers:

Address correction
Package intercept
Rerouting
Delivery management

availability and additional charges are determined by the carrier.

Customer-related charges resulting from an incorrect address entered during checkout may be the customer's responsibility where legally permitted.

11. Full-Order Cancellation

Customers may request cancellation of the entire order while it remains eligible.

If Loxsport approves the cancellation before shipment, the eligible amount paid for the canceled order will be refunded according to this policy.

12. Partial Cancellation

If an order contains multiple Tissue Boxes, customers may request cancellation of selected products or quantities.

Partial cancellation is only possible if the affected items have not progressed beyond the cancellable fulfillment stage.

Please identify:

Order number
Product
Variant or finish where applicable
Quantity to cancel

13. Promotions and Partial Cancellations

Canceling part of an order may affect:

Free-shipping eligibility
Promotional discounts
Bundle pricing
Minimum-purchase offers
Promotional gifts

If the remaining order no longer qualifies for the original promotion, the transaction may be recalculated according to the promotion terms that applied at checkout.

14. Free Shipping After Partial Cancellation

If a partial cancellation reduces the remaining order below the applicable free-shipping threshold, standard shipping may apply to the remaining products where permitted by the original promotional terms.

Current shipping rates and free-shipping thresholds are stated in the Loxsport Shipping Policy.

15. Orders That May No Longer Be Canceled

A cancellation request may be declined when:

The order has already shipped
Carrier processing has begun
Final packing has materially begun
A shipping label has been created
Carrier pickup has been scheduled or completed
Export or customs processing has started
The request was submitted more than 24 hours after the order was placed
The order has already been canceled
The order has already been refunded
Required order information cannot be verified

Nothing in this section removes rights that cannot legally be waived.

16. Cancellation by Loxsport

Loxsport may hold, decline, or cancel an order for a legitimate reason.

Examples may include:

Payment failure
Payment cannot be verified
Suspected unauthorized payment
Suspected fraud
Incomplete billing information
Incomplete shipping information
Unsupported delivery address
Product unavailable
Inventory discrepancy
Product quality issue found before shipment
Significant pricing error
Technical checkout error
Carrier service unavailable
Fulfillment becoming impossible because of circumstances outside our reasonable control

Where practical, we may contact the customer using the information provided during checkout.

17. Product Availability

Occasionally, a Tissue Box may become unavailable after an order has been placed because of:

Inventory discrepancy
Stock error
Product damage discovered during inspection
Quality-control issue
Unexpected availability problem

If Loxsport cannot fulfill the order, we may cancel the affected item and return the eligible amount to the original payment method.

18. Product Quality Review

Loxsport may inspect a Tissue Box before shipment.

If a significant product problem is discovered and a suitable replacement is unavailable, Loxsport may cancel the order rather than ship a product that does not meet the expected condition.

The eligible payment amount will be refunded according to this policy.

19. Payment Verification

Some transactions may require additional review before fulfillment.

This may occur when:

Billing and shipping information do not reasonably match
Multiple payment attempts fail
Multiple orders are placed within a short period
Customer information is incomplete
A payment provider flags the transaction
Suspicious activity is detected

Loxsport may contact the customer to verify ordinary order information.

20. Information Used for Verification

Loxsport may request information such as:

Full name
Order number
Email address
Telephone number
Billing address
Shipping address
Confirmation of the products ordered

For security, Loxsport will not normally ask customers to send through ordinary email:

Complete card number
CVV or CVC
Banking password
PayPal password
Payment-account password
One-time authentication code

21. Cancellation Fee

Loxsport does not charge a standard cancellation fee for an eligible cancellation approved before shipment.

There is no separate standard:

Cancellation authorization fee
Administrative cancellation fee
Cancellation processing fee

22. Shipping Charges on a Canceled Order

If an entire order is successfully canceled before shipment, any eligible standard shipping charge collected for that order will also be refunded.

Customer-requested carrier services that have already been performed or charged may be treated separately where legally permitted.

23. Refunds for Approved Cancellations

After a cancellation has been approved, Loxsport normally submits the eligible refund within:

7 business days after cancellation approval

The refund is normally returned to the original payment method.

The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear.

24. Refund Method

Approved cancellation refunds are normally returned through the same payment method used for the original transaction.

For example:

Credit or debit card: Original card
PayPal or supported payment account: Original transaction

Refunds generally cannot be redirected to:

Another person's account
A different card
An unrelated bank account
Another unrelated payment method

If the original payment method can no longer receive the refund, the available solution may depend on the payment provider.

25. Refund Currency

Approved cancellation refunds are processed in:

United States Dollars (USD)

If the customer's financial institution converted the original transaction into another currency, the amount received in local currency may differ because of:

Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies

Loxsport does not control exchange rates or fees imposed by independent financial institutions.

26. Pending Payment Authorizations

A canceled or unsuccessful transaction may temporarily remain visible as a pending authorization.

A pending authorization is not always a completed charge.

If payment was never fully captured, the payment provider may:

Void the authorization
Release it
Allow it to expire

instead of issuing a separate refund.

The customer's bank determines when the funds become available again.

27. Duplicate Orders

If you accidentally place the same order more than once, contact Loxsport immediately.

Please provide all relevant order numbers.

A duplicate order is not automatically canceled.

It can only be canceled if it still meets the eligibility requirements in this policy.

28. Refused Deliveries

Please do not refuse delivery as a way to cancel an order.

Once a shipment enters the carrier network, it is no longer handled through the normal cancellation process.

A refused package may:

Be returned to sender
Incur return-carrier costs
Require inspection before refund review
Be handled under the Return & Refund Policy

Customer-related carrier costs may apply where legally permitted.

29. Uncollected Shipments

Failure to collect a shipment from a:

Carrier facility
Pickup point
Parcel locker
Other designated collection location

does not create an approved cancellation.

If the package is returned to Loxsport, the applicable resolution will be determined under our Shipping Policy and Return & Refund Policy.

30. Cancellation vs. Return

Cancellation and return apply at different stages of the transaction.

Before shipment: Cancellation Policy
During shipping: Shipping Policy
After delivery: Return & Refund Policy

Once the order has shipped, the normal cancellation process ends.

31. International Orders

International orders generally follow the same cancellation rules.

Once an order has entered:

Export processing
Carrier processing
Customs processing

cancellation may no longer be possible.

Failure to pay applicable:

VAT
GST
Import duties
Brokerage fees
Customs charges

does not automatically create an approved cancellation.

32. International Refunds

Approved cancellation refunds for international orders are processed in:

USD

If a customer's payment provider converted the original purchase into another currency, the local-currency refund may differ because of changes in exchange rates or financial-institution fees.

33. Consumer Rights

Nothing in this Cancellation Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Customers may have additional rights depending on their:

State
Country
Province
Jurisdiction

Where mandatory law provides greater protection, that legal requirement takes priority.

34. Related Loxsport Policies

This Cancellation Policy should be read together with our:

Shipping Policy
Return & Refund Policy
Payment Methods Policy
Privacy Policy
Terms of Service

Each policy covers a different stage of the customer transaction.

35. Changes to This Policy

Loxsport may update this Cancellation Policy when:

Fulfillment procedures change
Shipping arrangements change
Payment systems change
Product availability changes
Business practices change
Legal requirements change

When a revised version is published, the Last Updated date at the top of the page will be updated.

36. Contact Loxsport

For cancellation requests, address corrections, duplicate orders, or other pre-shipment changes, contact:

LOXSPORT LLC
Brand: Loxsport

Business Address:
749 Port America Place
Dallas, TX 76051
United States

Phone: +1 (214) 236-3898

Email: contact@loxsport.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing order, please include your Order ID and the email address used during checkout.

For cancellation requests, use:

Cancel My Order – Order #[Order Number]

An order is considered canceled only after Loxsport confirms the cancellation in writing.