Privacy policy

Last Updated: October 12, 2026

Loxsport, operated by LOXSPORT LLC, respects the privacy of customers and visitors who use our website.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you browse Loxsport, purchase a Tissue Box, contact customer support, request shipping assistance, cancel an order, request a return or refund, submit a review, or otherwise interact with our online store.

It also explains certain privacy choices and rights that may be available depending on where you live.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the Loxsport website and related customer interactions.

This may include activities such as:

• Browsing our website
• Viewing Tissue Boxes
• Adding products to a shopping cart
• Completing checkout
• Placing an order
• Making a payment
• Requesting shipping or tracking assistance
• Requesting an address correction
• Canceling an order
• Requesting a return
• Requesting a refund
• Reporting a damaged or incorrect product
• Contacting customer support
• Submitting a review
• Signing up for marketing communications where offered
• Interacting with cookies or similar technologies

This Privacy Policy does not control the independent privacy practices of third-party websites or services that Loxsport does not operate.

2. Information You Provide Directly

Depending on how you interact with Loxsport, you may provide information such as:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Delivery information
• Product selections
• Order number
• Order details
• Customer-service messages
• Cancellation information
• Return information
• Refund information
• Photos or videos submitted for product support
• Review content
• Marketing preferences
• Other information you voluntarily provide

Please provide only information reasonably necessary for your order or request.

3. Order Information

When you place an order, Loxsport may collect or process information such as:

• Customer name
• Contact information
• Billing address
• Shipping address
• Tissue Box ordered
• Product variant where applicable
• Quantity
• Product price
• Discounts
• Shipping method
• Shipping charge
• Transaction status
• Order number
• Tracking information
• Delivery status
• Cancellation status
• Return status
• Refund status

This information is used to process, fulfill, and manage your order.

4. Tissue Box Product Support Information

If you contact Loxsport about a Tissue Box, we may use information relating to:

• Product identity
• Material
• Finish
• Color
• Dimensions
• Tissue compatibility
• Included components
• Shipping
• Delivery
• Damage
• Defects
• Incorrect products
• Missing components
• Returns
• Refunds
• Replacements

The information required depends on the nature of the request.

5. Photos and Videos Sent to Support

Customers may voluntarily send photographs or videos when reporting issues such as:

• Shipping damage
• Product damage
• Product defect
• Incorrect product
• Missing component
• Packaging problem
• Product materially different from the listing

We may use submitted media to evaluate the issue and determine an appropriate resolution.

Please avoid including unrelated people, financial credentials, identification documents, or other unnecessary personal information in submitted photos or videos.

6. Payment Information

Payments are completed through payment methods available during checkout.

Depending on the payment method selected, payment information may be processed by independent third-party payment providers.

Loxsport may receive limited payment-related information such as:

• Payment status
• Transaction identifier
• Payment-method type
• Amount paid
• Last four digits of a payment card where available
• Refund status

Loxsport does not need customers to send complete payment-card details through ordinary customer-service communications.

7. Sensitive Payment Information

Please do not send the following through ordinary email:

• Complete credit or debit card number
• CVV or CVC
• Online-banking password
• PayPal password
• Payment-account password
• One-time authentication code
• Other sensitive financial credentials

Loxsport Support does not require these details to identify or investigate a normal order.

8. Information Collected Automatically

When you use the Loxsport website, certain technical information may be collected automatically.

Depending on the website technologies in use, this may include:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Approximate location derived from IP address
• Referring website or page
• Pages viewed
• Products viewed
• Time spent on pages
• Click activity
• Search activity
• Shopping-cart activity
• Checkout interactions
• Cookie identifiers
• Device identifiers
• Session information
• Technical-error information

This information may help us operate, secure, understand, and improve the website.

9. Cookies and Similar Technologies

Loxsport may use cookies and similar technologies to support website functionality.

These technologies may be used for purposes such as:

• Keeping the shopping cart working
• Supporting checkout
• Maintaining sessions
• Remembering preferences
• Providing website security
• Preventing fraud
• Measuring website performance
• Understanding how visitors use the website
• Supporting advertising or marketing where enabled

Some cookies may be necessary for the website to operate properly.

Other cookies may be optional depending on applicable law and user preferences.

10. Essential Cookies

Essential cookies may support:

• Shopping cart
• Checkout
• Security
• Session management
• Fraud prevention
• Website preferences

Blocking essential cookies may prevent parts of the Loxsport website from functioning correctly.

11. Analytics

Loxsport may use analytics tools to better understand website usage.

Analytics may help us understand:

• Which pages are visited
• Which Tissue Boxes receive interest
• How customers navigate the website
• Traffic sources
• Device and browser patterns
• General website performance
• Technical problems
• Checkout performance

Depending on the technology used, analytics information may be processed in aggregated, pseudonymous, or device-linked form.

12. Advertising and Marketing Technologies

Where enabled, Loxsport may use advertising or marketing technologies to:

• Measure campaign performance
• Measure conversions
• Understand marketing effectiveness
• Support remarketing where legally permitted
• Present more relevant advertising where permitted

These technologies may use information such as:

• Cookie identifiers
• Browser identifiers
• Device information
• Website activity
• Products viewed
• General interaction information

The use of these technologies may depend on visitor location, consent, and applicable law.

13. How We Use Personal Information

Loxsport may use personal information to:

• Process orders
• Confirm payments
• Prepare products for shipment
• Arrange delivery
• Provide tracking
• Respond to customer questions
• Correct shipping information
• Review cancellation requests
• Process returns
• Issue approved refunds
• Investigate damaged products
• Resolve missing-component issues
• Handle incorrect-product claims
• Provide replacements where appropriate
• Prevent fraud
• Protect website security
• Maintain transaction records
• Improve website functionality
• Improve product information
• Measure website performance
• Communicate important order updates
• Support marketing where permitted
• Comply with applicable legal obligations
• Establish or defend legal claims where necessary

14. Order Communications

We may use customer contact information to send transactional messages such as:

• Order confirmation
• Payment confirmation
• Payment-verification request
• Shipping confirmation
• Tracking information
• Delivery update
• Address-related communication
• Cancellation information
• Return instructions
• Refund confirmation
• Replacement information
• Customer-service response
• Important security or transaction notice

These communications are different from promotional marketing messages.

15. Marketing Communications

Where offered, customers may voluntarily subscribe to promotional communications from Loxsport.

Marketing communications may include information about:

• New Tissue Boxes
• New designs
• New finishes or colors
• Product collections
• Promotions
• Discounts
• Store updates

Where required by law, appropriate consent will be obtained before promotional communications are sent.

16. Marketing Opt-Out

You may unsubscribe from promotional communications through:

• The unsubscribe link in the message
• Another available preference-control option
• contact@loxsport.com

Unsubscribing from marketing does not prevent necessary transactional communications relating to an existing order.

17. Customer Service Information

If you contact Loxsport Support, we may use the information you provide to:

• Locate an order
• Verify transaction details
• Respond to questions
• Review shipping problems
• Investigate product concerns
• Review cancellations
• Review returns
• Process refunds
• Resolve complaints
• Maintain appropriate support records

For an existing order, providing your Order ID can help us identify the relevant transaction.

18. Customer Reviews

If Loxsport allows customers to submit reviews, customers may voluntarily provide:

• Display name
• Rating
• Review title
• Written review
• Product photographs
• Product videos

Information submitted intentionally for public display may be visible to other website visitors.

Do not include personal information in a public review that you do not want others to see.

19. Information From Service Providers

Loxsport may receive information from companies that help us operate our website or complete customer transactions.

Depending on the services used, these may include:

• Payment providers
• Shipping carriers
• Fulfillment providers
• Website-service providers
• Security services
• Fraud-prevention services
• Analytics providers
• Customer-support services
• Email-service providers
• Marketing services

Information received depends on the particular service and business purpose.

20. How We Share Personal Information

Loxsport may disclose personal information to service providers where reasonably necessary to operate the business.

This may include providers assisting with:

• Payment processing
• Order fulfillment
• Shipping
• Delivery
• Returns
• Refunds
• Customer support
• Website hosting
• Website security
• Fraud prevention
• Analytics
• Advertising
• Marketing
• Professional services

Information should be shared only as reasonably necessary for the applicable business purpose and subject to applicable law.

21. Shipping and Delivery Providers

To fulfill and deliver an order, information may be shared with shipping or fulfillment providers.

This may include:

• Recipient name
• Shipping address
• Telephone number
• Email address where required
• Package information
• Tracking information
• Delivery instructions

Carriers may process information under their own privacy practices.

22. Payment Providers

Payment providers may receive information necessary to:

• Authorize payments
• Process transactions
• Authenticate customers
• Prevent fraud
• Process refunds

Loxsport does not control all independent processing performed by:

• Banks
• Card issuers
• Card networks
• PayPal
• Other payment providers

Customers may review the applicable provider's privacy information where appropriate.

23. Legal Disclosures

Loxsport may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to a valid legal request
• Comply with a court order
• Protect customer rights
• Protect business rights
• Investigate suspected fraud
• Prevent abuse
• Protect website security
• Establish or defend a legal claim

We do not intend this section to authorize disclosure beyond what is reasonably necessary or legally permitted.

24. Business Transfers

If Loxsport or LOXSPORT LLC undergoes a:

• Merger
• Acquisition
• Reorganization
• Financing transaction
• Sale of assets
• Similar business transaction

relevant customer information may be transferred as part of that transaction where legally permitted.

Any successor would remain subject to applicable privacy obligations regarding transferred personal information.

25. Sale, Sharing, and Targeted Advertising

Certain privacy laws use specific definitions for terms such as:

• Sale
• Sharing
• Targeted advertising
• Cross-context behavioral advertising

If Loxsport uses advertising or analytics technologies that fall within one of these legal definitions, applicable privacy choices will be provided where required.

Loxsport does not require customers to provide more personal information than reasonably necessary to make a normal purchase.

26. Data Retention

Loxsport retains personal information only for as long as reasonably necessary for purposes such as:

• Completing transactions
• Providing customer support
• Processing returns
• Issuing refunds
• Maintaining financial records
• Handling disputes
• Preventing fraud
• Maintaining security
• Meeting tax or accounting requirements
• Complying with legal obligations

Different categories of information may have different retention periods.

Information may be deleted, anonymized, aggregated, or otherwise limited when it is no longer reasonably necessary to retain it.

27. Order and Transaction Records

Order and transaction information may be retained for a reasonable period necessary to:

• Maintain purchase records
• Process refunds
• Resolve payment disputes
• Meet accounting requirements
• Meet tax requirements
• Prevent fraud
• Comply with applicable law

28. Customer Support Records

Support communications may be retained for a reasonable period necessary to:

• Resolve the customer's issue
• Maintain transaction history
• Review prior support matters
• Handle disputes
• Prevent fraud
• Meet legal requirements

29. Marketing Preferences

Marketing preferences may be retained until:

• You unsubscribe
• You withdraw consent
• You otherwise change your preferences

Loxsport may retain limited suppression information where reasonably necessary to continue honoring an unsubscribe request.

30. Data Security

Loxsport uses reasonable administrative, technical, and organizational measures intended to help protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Improper disclosure

Security measures may include:

• Secure website connections
• Access controls
• Third-party payment-security measures
• Fraud-prevention systems
• Website-security monitoring

No website, network, transmission method, or electronic storage system can guarantee absolute security.

31. Customer Security Responsibilities

Customers should take reasonable steps to protect their own accounts and payment information.

We recommend:

• Using the official Loxsport website
• Checking the website address before payment
• Keeping passwords private
• Avoiding suspicious payment links
• Never sharing one-time verification codes
• Reviewing financial statements for unfamiliar transactions

32. International Processing

Customers may access Loxsport from different countries.

Personal information may therefore be processed in locations other than the customer's own country, including where Loxsport service providers operate.

Where applicable law requires safeguards for international handling of personal information, those requirements apply.

33. Privacy Rights

Depending on where you live and the privacy laws that apply, you may have rights to:

• Request access to personal information
• Request correction
• Request deletion
• Request a copy of certain information
• Request portability where applicable
• Object to certain processing
• Restrict certain processing
• Withdraw consent where processing depends on consent
• Opt out of targeted advertising
• Opt out of certain legally defined sale or sharing
• Appeal certain privacy decisions where applicable

Not every right applies in every location or circumstance.

34. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights where applicable.

These may include rights to:

• Confirm whether personal information is processed
• Access certain personal information
• Correct inaccurate information
• Delete certain information
• Obtain a portable copy
• Opt out of targeted advertising
• Opt out of certain data sales or sharing
• Opt out of certain profiling activities

Loxsport will honor applicable rights where legally required.

35. Global Privacy Control

Where required by applicable law and supported by the technologies used on our website, Loxsport may recognize legally valid browser-based privacy preference signals such as:

Global Privacy Control (GPC)

The effect of such signals may depend on applicable law and website configuration.

36. European Privacy Rights

Where the GDPR or another applicable European privacy law applies, individuals may have rights such as:

• Access
• Correction
• Deletion
• Restriction
• Objection
• Data portability
• Withdrawal of consent

Customers may also have the right to complain to an applicable supervisory authority.

37. United Kingdom Privacy Rights

Where UK privacy law applies, customers may have applicable rights concerning:

• Access
• Correction
• Deletion
• Restriction
• Objection
• Portability
• Withdrawal of consent

The exact rights depend on the nature of the processing and applicable law.

38. Legal Bases for EEA and UK Processing

Where GDPR or UK GDPR applies, Loxsport may rely on legal bases including:

Contract

Processing may be necessary to:

• Process an order
• Receive payment
• Arrange shipping
• Deliver a Tissue Box
• Handle cancellation
• Handle returns
• Issue refunds
• Provide transaction-related customer support

Legitimate Interests

Processing may occur for reasonable business purposes such as:

• Fraud prevention
• Website security
• Service improvement
• Business administration
• Appropriate analytics

where those interests are not overridden by applicable customer rights.

Consent

Consent may be used where required for:

• Promotional communications
• Optional cookies
• Certain advertising or analytics technologies

Legal Obligations

Processing may be necessary to comply with:

• Tax requirements
• Accounting requirements
• Valid legal requests
• Fraud-prevention obligations
• Other applicable laws

39. Automated Tools

Loxsport may use automated tools to assist with:

• Payment screening
• Fraud prevention
• Website security
• Analytics
• Advertising

Where applicable law places restrictions on solely automated decision-making that produces legal or similarly significant effects, Loxsport will handle such processing according to those legal requirements.

40. Children's Privacy

The Loxsport website is intended for individuals who are legally capable of making online purchases.

We do not intentionally seek to collect personal information directly from children who are not legally able to enter into their own online transactions.

A Tissue Box may be purchased for a child's bedroom or family space, but the person completing the transaction should be legally capable of making the purchase.

If we learn that personal information from a child was collected in violation of applicable law, reasonable steps may be taken to delete it.

41. User-Generated Content

If Loxsport allows customers to submit public:

• Reviews
• Photos
• Videos
• Comments

that information may become visible to others.

Do not publicly submit:

• Payment details
• Private addresses
• Sensitive personal information
• Personal information about another person without permission

Loxsport may remove content that is unlawful, abusive, fraudulent, misleading, infringing, or otherwise inappropriate.

42. Third-Party Websites

The Loxsport website may contain links to independent websites or services.

Once you leave our website, the privacy practices of the third party apply.

Loxsport is not responsible for the independent:

• Privacy policies
• Security practices
• Data handling
• Content

of third-party websites or services we do not control.

43. Social Media

If you interact with Loxsport through a social-media service, that platform may separately collect and process information according to its own privacy policy.

Information voluntarily posted publicly may be visible to other people.

Please do not send sensitive payment credentials through social-media messages.

44. Fraud and Security Monitoring

Loxsport may use information to detect or investigate:

• Fraudulent purchases
• Unauthorized transactions
• Suspicious payment activity
• Website attacks
• Promotion abuse
• Refund abuse
• Return abuse
• Other security threats

These activities help protect customers, transactions, and our website.

45. How to Submit a Privacy Request

To submit an applicable privacy request, contact:

contact@loxsport.com

Use a subject line such as:

Privacy Request – Loxsport

Please clearly describe the privacy right or request you want to exercise.

Loxsport may request information reasonably necessary to:

• Identify relevant records
• Verify your identity
• Protect your information from unauthorized disclosure
• Understand the nature of the request

We will not intentionally request more information than reasonably necessary for verification.

46. Authorized Agents

Where applicable law allows an authorized agent to submit a privacy request for you, Loxsport may request reasonable evidence showing that the agent is authorized to act on your behalf.

We may also need to verify your identity directly where permitted or required by law.

47. Response Timing

Loxsport responds to verified privacy requests within the timeframe required by applicable law.

The timeframe may vary depending on:

• Customer location
• Type of request
• Complexity
• Applicable privacy law

Where legally permitted, additional time may be used where reasonably necessary with appropriate notice.

48. Non-Discrimination

Where required by applicable law, Loxsport will not unlawfully discriminate against a customer simply because the customer exercised an applicable privacy right.

Exercising a privacy right does not prevent us from processing information still reasonably necessary to:

• Fulfill an order
• Deliver a product
• Issue a refund
• Prevent fraud
• Comply with legal requirements

49. Relationship With Other Loxsport Policies

This Privacy Policy should be read together with our:

• Payment Methods Policy
• Shipping Policy
• Cancel My Order / Cancellation Policy
• Return & Refund Policy
• Terms of Service

Each policy addresses a different part of the Loxsport customer relationship.

50. Changes to This Privacy Policy

Loxsport may update this Privacy Policy when:

• Website technologies change
• Website features change
• Service providers change
• Advertising practices change
• Business practices change
• Product operations change
• Privacy laws change
• Legal requirements change

When a revised version is published, the Last Updated date will be updated.

51. Contact Loxsport

For questions about this Privacy Policy or to submit a privacy request, contact:

LOXSPORT LLC
Brand: Loxsport

Business Address:
749 Port America Place
Dallas, TX 76051
United States

Phone: +1 (214) 236-3898

Email: contact@loxsport.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For privacy requests, use:

Privacy Request – Loxsport

Please do not include complete card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive credentials in your message.