Shipping policy

Last Updated: October 12, 2026
Currency: United States Dollar (USD)

Loxsport, operated by LOXSPORT LLC, ships Tissue Boxes to customers in the United States and selected international markets.

This Shipping Policy explains our shipping destinations, order-processing time, estimated delivery times, shipping charges, free-shipping thresholds, tracking, international customs matters, damaged shipments, lost packages, and returned-to-sender orders.

All product prices, shipping charges, applicable amounts collected at checkout, and refunds are displayed and processed in United States Dollars (USD) unless otherwise stated.

Delivery timeframes are estimates and are not guaranteed arrival dates.

1. Shipping Destinations

Loxsport currently offers standard shipping to:

United States

• United States

Canada

• Canada

United Kingdom & Europe

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Australia

• Australia

Shipping availability may depend on the delivery address and carrier coverage.

If a destination is unavailable during checkout, Loxsport is currently unable to provide standard delivery to that address.

2. Shipping Rates and Delivery Estimates

Our current standard shipping terms are:

The shipping amount displayed during checkout is the amount that applies to the order.

3. Order Processing Time

Our standard order-processing time is:

1–2 business days after successful payment confirmation.

During this period, an order may go through:

• Payment confirmation
• Order review
• Shipping-address verification
• Inventory confirmation
• Product inspection
• Protective packaging
• Shipping-label preparation
• Carrier coordination

Processing time is separate from carrier transit time.

4. Business Days

For order-processing purposes, business days are generally:

Monday through Friday

excluding applicable U.S. public holidays.

Saturday, Sunday, and public holidays do not normally count toward the standard 1–2 business-day processing period.

Carrier schedules may differ.

5. United States Shipping

Orders shipping within the United States have the following standard terms:

Processing Time: 1–2 business days
Estimated Transit Time: 5–8 business days
Estimated Total Delivery: 6–10 business days
Standard Shipping: USD 12.99
Free Standard Shipping: Orders of USD 399 or more

Applicable sales tax may be calculated during checkout where legally required.

6. Canada Shipping

Orders shipping to Canada have the following standard terms:

Processing Time: 1–2 business days
Estimated Transit Time: 7–10 business days
Estimated Total Delivery: 8–12 business days
Standard Shipping: USD 19.99
Free Standard Shipping: Orders of USD 499 or more

Canadian orders may be subject to applicable taxes, duties, customs-processing fees, or brokerage charges.

7. United Kingdom & Europe Shipping

This shipping region currently includes:

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Standard terms are:

Processing Time: 1–2 business days
Estimated Transit Time: 8–12 business days
Estimated Total Delivery: 9–14 business days
Standard Shipping: USD 24.99
Free Standard Shipping: Orders of USD 599 or more

Applicable VAT, duties, customs-processing charges, or brokerage fees may apply depending on destination.

8. Australia Shipping

Orders shipping to Australia have the following standard terms:

Processing Time: 1–2 business days
Estimated Transit Time: 10–14 business days
Estimated Total Delivery: 11–16 business days
Standard Shipping: USD 34.99
Free Standard Shipping: Orders of USD 699 or more

Applicable GST, duties, customs charges, or other import-related costs may apply.

9. Free Shipping Eligibility

Free standard shipping applies when the eligible product subtotal reaches:

United States: USD 399 or more
Canada: USD 499 or more
United Kingdom & Europe: USD 599 or more
Australia: USD 699 or more

Unless a promotion specifically states otherwise:

• Eligibility is calculated from the eligible product subtotal after discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined
• Free shipping applies to standard shipping only

The shipping amount shown during checkout controls the transaction.

10. Estimated Total Delivery Time

Estimated total delivery is calculated as:

Processing Time + Carrier Transit Time = Estimated Total Delivery

Current estimates are:

United States: 6–10 business days
Canada: 8–12 business days
United Kingdom & Europe: 9–14 business days
Australia: 11–16 business days

These are estimates rather than guaranteed arrival dates.

11. Shipping Methods

Loxsport may select an appropriate shipping service based on factors such as:

• Destination
• Package dimensions
• Package weight
• Delivery route
• Carrier availability
• Service conditions

The shipping provider may vary from one order to another.

Unless specifically confirmed, Loxsport does not guarantee that a particular carrier will be used.

12. Tissue Box Packaging

Loxsport prepares Tissue Boxes with protective packaging appropriate for the individual product.

Depending on the Tissue Box, packaging may include:

• Product packaging
• Protective wrapping
• Foam
• Interior supports
• Protective inserts
• Outer shipping carton

Packaging may vary according to product:

• Size
• Shape
• Material
• Finish
• Construction

13. Multi-Item Orders

Orders containing multiple Tissue Boxes may occasionally ship in separate packages.

When this happens:

• Each package may receive a separate tracking number
• Tracking may activate at different times
• Packages may travel through different facilities
• Packages may arrive on different days

One package arriving before another does not automatically mean that part of the order is missing.

14. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address.

Please provide:

• Full recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State, province, or region
• ZIP or postal code
• Country
• Telephone number where required
• Email address

Incorrect or incomplete information may cause:

• Delivery delays
• Failed delivery
• Carrier address-correction fees
• Return to sender
• Additional shipping costs

15. Address Changes Before Shipment

If you notice an address error after placing an order, contact Loxsport as soon as possible.

Email: contact@loxsport.com

Please provide:

• Order number
• Full name
• Original shipping address
• Correct shipping address

We will try to make the correction while the order can still reasonably be changed.

Address changes are not guaranteed after shipping preparation has begun.

16. Address Changes After Shipment

Once a shipment enters the carrier network, Loxsport may no longer be able to change the delivery address.

If the carrier offers:

• Address correction
• Package intercept
• Rerouting
• Delivery management

availability and applicable charges are controlled by the carrier.

Additional costs resulting from an incorrect customer-provided address may be the customer's responsibility where legally permitted.

17. P.O. Boxes and Special Addresses

Shipping availability to:

• P.O. Boxes
• APO addresses
• FPO addresses
• DPO addresses
• Freight-forwarding addresses
• Remote locations
• Restricted-access locations

may depend on the carrier and destination.

If an address cannot be serviced, Loxsport may contact the customer before shipment.

18. Remote-Area Delivery

Certain rural, island, remote, or limited-service locations may require:

• Additional transit time
• Alternative carrier service
• Additional delivery arrangements

Some locations may not be eligible for standard shipping.

19. Tracking Information

When tracking is available, Loxsport provides shipment information after the order has shipped.

Tracking may display statuses such as:

• Label Created
• Awaiting Carrier Pickup
• In Transit
• Processing at Facility
• Customs Processing
• Out for Delivery
• Delivered

A Label Created status does not necessarily mean that the carrier has physically collected the package.

20. Tracking Delays

Carrier tracking may occasionally update later than the physical movement of the shipment.

Temporary tracking delays can occur because of:

• Weekends
• Public holidays
• Carrier transfers
• Missed scans
• International handoffs
• Customs processing
• Carrier-network congestion

A temporary lack of tracking movement does not automatically mean the package has been lost.

21. International Taxes and Duties

Orders shipped outside the United States may be subject to destination-country charges such as:

• Import duties
• VAT
• GST
• Customs-processing fees
• Brokerage charges
• Local carrier charges

If Loxsport collects a particular tax or import-related amount during checkout, it will be included in the order total before payment.

22. Charges Not Collected at Checkout

If an applicable tax, duty, brokerage fee, or customs amount is not collected by Loxsport during checkout, it may be collected separately by:

• Carrier
• Customs authority
• Brokerage provider
• Government agency

Unless checkout clearly states otherwise, destination-country charges not collected by Loxsport are generally the recipient's responsibility, subject to applicable law.

23. Customs Processing

International shipments may be inspected or held by customs.

Customs clearance is controlled by government authorities and may extend delivery beyond the estimated timeframe.

Loxsport cannot guarantee how long customs processing will take.

Customers should respond promptly if a legitimate carrier or customs authority requests information necessary to complete delivery.

24. Delivery Delays

Most orders are expected to arrive within the estimated delivery window, but delays can occur.

Possible causes include:

• Severe weather
• Natural disasters
• Public holidays
• Peak shipping periods
• Carrier congestion
• Transportation disruption
• Customs inspections
• Remote-area delivery
• Address problems
• Failed delivery attempts

A delayed shipment is not automatically considered lost.

25. Missed Delivery Attempts

If a carrier cannot complete delivery, it may:

• Attempt delivery again
• Hold the package at a local facility
• Send the shipment to a pickup point
• Request additional delivery instructions
• Return the package after repeated failed attempts

Customers should monitor tracking and follow reasonable carrier instructions.

26. Signature Requirements

Certain shipments may require a signature depending on:

• Order value
• Destination
• Carrier
• Delivery service

If a signature is required, this may appear in the tracking information.

27. Inspecting Your Order

Please inspect the Tissue Box soon after delivery.

Check:

• Outer packaging
• Product packaging
• Product surface
• Product finish
• Included components
• Quantity

If something appears:

• Damaged
• Defective
• Incorrect
• Materially incomplete

contact Loxsport.

28. Damaged Shipments

If your Tissue Box arrives damaged, contact Loxsport as soon as reasonably possible.

Please provide:

• Order number
• Photo of the shipping label
• Photos of the outer carton
• Photos of protective packaging
• Clear photos or video of the damaged product
• Brief description of the issue

Please retain the product and packaging until we confirm the next step.

29. Incorrect Products

If you receive a Tissue Box different from the product shown on your order confirmation, please avoid substantial use or modification.

Contact Loxsport and provide:

• Order number
• Photo of the product received
• Photo of the shipping label
• Photo of the packaging
• Brief explanation

After verification, we will provide an appropriate resolution.

30. Missing Components

Before reporting an included component as missing, please check:

• Main product packaging
• Protective inserts
• Interior compartments
• Small accessory packaging

If something remains missing, contact Loxsport with your order information and photographs where useful.

Where practical, we may provide a replacement component rather than require the entire product to be returned.

31. Package Marked Delivered but Not Received

If tracking shows Delivered but the package cannot be located, first check:

• Front entrance
• Side or rear entrance
• Porch
• Garage
• Mailroom
• Parcel locker
• Household members
• Neighbors
• Reception
• Building management
• Carrier delivery photograph or notice

If the package remains missing, contact Loxsport with the order number and tracking information.

We may review available carrier records before determining the next step.

32. Delayed or Potentially Lost Shipments

Contact Loxsport if:

• The estimated delivery period has passed
• Tracking has not moved for an unusual period
• The carrier reports a shipment exception
• The package appears incorrectly routed

We may:

• Review tracking
• Confirm the delivery address
• Contact the carrier
• Request a carrier investigation

A delayed package is not automatically considered lost.

33. Confirmed Lost Shipments

If the carrier confirms that a shipment was lost before delivery, no physical return is required.

Depending on circumstances and product availability, Loxsport may provide:

• Replacement
• Refund

Approved refunds are processed according to the applicable Return & Refund Policy and Payment Methods Policy.

34. Returned-to-Sender Shipments

A package may be returned to sender because of:

• Incorrect address
• Incomplete address
• Repeated failed delivery attempts
• Failure to collect the shipment
• Recipient refusal
• Restricted delivery access
• Customs or import problems

Loxsport will review the circumstances after the package has been returned.

35. Customer-Related Returned Shipments

If a package is returned because of customer-provided information or customer action, additional costs may apply where legally permitted.

Examples include:

• Incorrect shipping address
• Incomplete address
• Failure to collect a held shipment
• Unnecessary refusal
• Customer-requested rerouting

Carrier return or re-shipping costs may apply.

36. Loxsport or Carrier Error

If delivery fails because of a verified Loxsport error or covered carrier issue, we will review an appropriate resolution without charging the customer for the underlying verified error.

Depending on the circumstances, this may include:

• Re-shipment
• Replacement
• Refund

37. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

• An approved cancellation
• An authorized return
• An automatic refund

The shipment may need to be returned and reviewed before a refund can be considered.

38. Order Cancellation

Order cancellation is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided the order has not progressed beyond a stage where fulfillment can reasonably be stopped.

Submitting a request within 24 hours does not guarantee cancellation.

Once an order enters the carrier network, standard cancellation is generally no longer available.

39. Returns After Delivery

Eligible returns are governed by our Return & Refund Policy.

Customers should contact Loxsport before sending a product back.

Do not independently ship a Tissue Box to our business address unless that address is specifically provided in the return instructions.

40. Original Shipping Charges

For standard change-of-mind returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

If a full return results from a verified:

• Damaged product
• Defective product
• Incorrect product
• Loxsport fulfillment error

eligible standard outbound shipping charges paid directly to Loxsport may be included in the refund where appropriate.

41. Customer Responsibilities

Customers can help prevent delivery problems by:

• Providing an accurate shipping address
• Reviewing order information before checkout
• Monitoring tracking
• Responding to legitimate carrier requests
• Collecting held packages promptly
• Inspecting the order after delivery
• Retaining packaging when reporting shipping damage

42. Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Customers may have additional rights depending on their state, country, province, or jurisdiction.

Where mandatory law provides greater protection than this policy, the applicable legal requirement takes priority.

43. Related Loxsport Policies

This Shipping Policy should be read together with our:

• Cancel My Order / Cancellation Policy
• Return & Refund Policy
• Payment Methods Policy
• Privacy Policy
• Terms of Service

Each policy covers a different stage of the transaction.

44. Changes to This Policy

Loxsport may update this Shipping Policy when:

• Shipping destinations change
• Shipping rates change
• Free-shipping thresholds change
• Carrier arrangements change
• Fulfillment procedures change
• Customs requirements change
• Business operations change
• Legal requirements change

When a revised version is published, the Last Updated date will be updated.

45. Contact Loxsport

For questions about shipping, tracking, delivery, damaged products, missing packages, address corrections, or returned shipments, contact:

LOXSPORT LLC
Brand: Loxsport

Business Address:
749 Port America Place
Dallas, TX 76051
United States

Phone: +1 (214) 236-3898

Email: contact@loxsport.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing shipment, please include your Order ID and tracking number whenever available.