Privacy Policy of Loxsport

Last Updated: September 02, 2025

At Loxsport, privacy is a core part of the experience. This Privacy Policy explains—in clear, simple terms—what information is collected, how it is used, who it is shared with, and how it is protected when you visit or purchase from https://loxsport.com. This notice applies to customers in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

1. What Loxsport Collects

Information You Provide (for Orders & Services)

When you check out, create an account, or request a design service, Loxsport processes the following information:

• Identification & Contact Information: Your name, email, phone number, shipping address, and billing address.
• Order Details: Purchased items (including furniture product names, dimensions, colors), prices, order number, and delivery/installation status.
• Payment Information: Loxsport does not store full payment card numbers or CVV codes—payments are handled securely by third-party providers such as Stripe or PayPal.
• Customer Service & Support: The content of messages, chats, or any files you send when contacting support.
• Account Data: Login email, an encrypted password, and personal preferences (e.g., saved addresses, favorite items).

Information Related to Furniture Projects (upon service request)

If you request more complex services like interior design consultation or in-home measurements, Loxsport may collect:

• Design/Project Data: Photos of the space, floor plan sketches, notes on style preferences, and budget. Note: This data is used solely to provide consultation services and is kept confidential.

Information Collected Automatically (for site improvement)

When you browse the site, Loxsport receives the following technical information:

• Device Data: IP address, browser and device type, operating system, referring URL.
• Location Data: Approximate location (city/region).
• Interaction Data: Pages viewed, time on page, clicks, cart actions (adding/removing furniture items), and product interests.
• This collection occurs via cookies, pixels, and analytics to ensure the website functions correctly and to optimize the furniture shopping experience.

From Trusted Partners (when relevant)

If you arrive from an advertisement or social post, Loxsport may receive limited campaign information (e.g., which ad was clicked) to understand what content performs best. Loxsport does not buy personal data from data brokers.

Children’s Data

Loxsport does not knowingly collect data from children under 13 (or the minimum age in your country). If you believe a child has provided personal data, contact [email protected] so Loxsport can delete it.

2. How Loxsport Uses Information

Orders, Shipping, and Installation Services

Loxsport uses data to:

• Confirm orders and process payments.
• Arrange for the specialized shipping and delivery of furniture, including coordinating scheduling for delivery/installation appointments (which requires sharing address and phone number with dedicated logistics partners).
• Provide delivery updates.
• Handle returns and warranties for furniture products.

Support and Customer Service

Loxsport uses data to:

• Answer questions, investigate issues (e.g., damage during transit), and improve service quality.

Personalization and Improvements

Loxsport remembers your preferences and analyzes product and site performance to:

• Fix problems and plan better features.
• Suggest furniture items or design styles you may like.

Marketing (only with your consent where required)

Loxsport sends newsletters or promotions only if you opt in. You can unsubscribe anytime via email links or by contacting [email protected].

Safety and Compliance

Loxsport uses information to prevent fraud, secure the site, enforce policies, and meet legal or tax obligations.

How long data is kept

• Order and invoice records are kept up to 6 years (to satisfy tax, accounting, and warranty requirements).
• Support messages are kept up to 2 years.
• Marketing preferences are kept until you unsubscribe.
• Analytics data is typically retained 14–26 months.
• Data may be kept longer if required by law or to resolve disputes; otherwise it is deleted or anonymized.

Legal Bases (EU/UK)

Loxsport processes personal data because it is necessary to perform a contract (your order), for legitimate interests (running, improving, and protecting services—balanced against your rights), with consent (for marketing and non-essential cookies), and to comply with legal obligations. Loxsport does not make decisions about you solely by automated means that have legal or similarly significant effects.

3. Sharing Information

Loxsport does not sell or rent personal data. Information is shared only with trusted partners who must keep it secure and use it solely to provide services to Loxsport:

• Payment Processors (e.g., Stripe, PayPal).
• Shipping & Furniture Logistics (e.g., UPS, FedEx, DHL, specialized furniture couriers/installers).
• Service Providers (secure hosting, cloud storage, customer email delivery, analytics such as Google Analytics, and advertising tools such as Meta Pixel where you have consented).
• Professional Advisers (accounting, legal) when needed.
• Legal and Safety: If the law requires it—or to protect rights, safety, or prevent fraud—Loxsport may disclose information to authorities.
• Business Changes: If Loxsport undergoes a merger, acquisition, or sale, your data may transfer to a new owner under the same protections described here.

4. Data Security

Loxsport protects information with TLS/SSL encryption, secure servers and access controls, routine security updates and monitoring, and limited staff access with privacy training. While strong safeguards are applied, no online system is 100% secure.

5. Your Rights

Everyone can request a copy of their data, correct inaccurate data, ask for deletion where allowed, restrict or object to certain uses, and withdraw consent to marketing at any time (you will still receive order and shipping emails).

• How to Exercise: To exercise rights, email [email protected].
• Loxsport may ask for information to verify your identity and aims to respond within 30 days.
• Requests are free unless excessive or repeated, in which case a reasonable fee may apply.

United States (CCPA/CPRA – California)

You can know what is collected, request deletion or correction, and opt out of “sale” or “sharing” for cross-context behavioral advertising. Loxsport does not sell or share personal data in this way. If that changes, a “Do Not Sell or Share My Personal Information” option will be provided. Where required by law, Loxsport treats a valid Global Privacy Control signal as an opt-out. If a request is denied, you may submit an appeal using the instructions in the response.

European Union & United Kingdom (GDPR/UK GDPR)

You have the rights of access, correction, deletion, portability, restriction, and objection. You may also lodge a complaint with your local Data Protection Authority.

Canada (PIPEDA)

You may access and correct personal data and withdraw consent, subject to legal and contractual limits.

Australia (APPs)

You may access and correct personal data and complain to the OAIC if concerns are not resolved.

6. Cookies

Cookies help the site function correctly (cart, checkout, login), remember preferences, measure what is working, and—with your consent where required—show more relevant ads.

• You can manage cookies in your browser (block, delete, or limit). If you block some cookies, features such as the cart may not work.
• In places where the law requires it, Loxsport uses a cookie banner so you can accept or reject non-essential cookies and adjust your choices later.

7. International Transfers

Your data may be stored or processed on secure servers in the United States. For customers in the EU/UK/Canada/Australia, this means data may be transferred outside your country. Loxsport protects these transfers with approved safeguards such as Standard Contractual Clauses (SCCs) or other region-approved tools.

8. Additional Details for Transparency

• User-Generated Content: If you leave product reviews for furniture or upload images, the content may be public on the site. Please do not post sensitive personal information.
• Third-Party Links: The website may link to other sites. Those sites have their own privacy practices; please review their policies.
• Sensitive Data: Loxsport does not use precise geolocation, biometric identifiers, or other sensitive categories to infer characteristics about you, and does not use sensitive personal information for purposes that require an opt-out under the CPRA.
• Notice at Collection (California): In the last 12 months, Loxsport has collected identifiers (name, email, address, phone), commercial information (orders), internet activity (pages viewed, interactions), and geolocation at the city/region level. Sources include you and your devices (via cookies/analytics), and ad platforms for campaign attribution. The purposes and retention periods are described above; Loxsport does not sell or share this data as defined by California law.

9. Changes to This Policy

Loxsport may update this policy to reflect changes in services or the law. When updates occur, the “Last updated” date above changes. If a change is significant, Loxsport may also notify you by email (where permitted) or with a notice on the website.

10. Contact

If you have questions about this Privacy Policy or your personal data, please contact Loxsport:

Address: 749 Port America Place, Dallas, TX, 75261

Phone: +1 (214) 236-3898

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST