Last updated: November 30, 2025
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1) About this page

Loxsport ships in-stock solid-wood furniture and wood décor to the regions listed above. This policy explains shipping methods, what to expect at delivery, and how shipping issues are handled.

All prices, shipping fees, and refunds are shown and processed in USD. Where eligible, import taxes, duties, brokerage, and customs processing are collected at checkout, so there is nothing to pay at delivery (DDP where available).

Note: This policy is written mainly for large solid-wood furniture (beds, benches, console tables, large shelves, tree bookcases). Smaller décor items follow the same principles but may ship by parcel; the exact method and charges are shown at checkout and in your order confirmation.

2) How items are packed and shipped

Each piece is protected for transit using strong cartons or crates, rigid panels, high-density foam, reinforced corners, and clear handling labels. For large panels, orientation markings may be added to help keep cartons upright through carrier hubs.

Smaller items typically ship via parcel carriers.
Bulky or heavy furniture typically ships by Freight/LTL with liftgate service and curbside delivery.

At checkout you will see the total amount due in USD—including shipping/freight, handling, fuel, and any included taxes/duties—so you generally do not pay the driver for charges that are included in your checkout total.

3) Where we deliver (service area and address rules)

We ship to: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.

We do not ship to PO Boxes, APO/FPO/DPO addresses, or certain remote territories (for example Puerto Rico, Guam, U.S. Virgin Islands, and some outlying islands in Europe or Australia). A standard street address with safe truck access is required.

If your building has vehicle limits, tight stairwells/elevators, gated entry, or strict access rules, please contact us before ordering so expectations and options can be reviewed.

4) Carriers and service levels

Parcel networks (small/light items)
We commonly use UPS, FedEx, USPS (selected U.S. parcels), and DHL Express on international routes. Parcel carriers may attempt delivery multiple times before holding a parcel at a local facility or access point (ID may be required for pickup).

Furniture freight (LTL) — curbside by default
Oversized or heavy items ship via Freight/LTL with liftgate and curbside delivery (ground level at curb/driveway). Curbside delivery does not include indoor placement, stairs, packaging removal, or add-on handling. Freight partners typically call or text to schedule a delivery window. Palletizing and stretch wrap may be used for protection.

Signature control
For certain high-value shipments, an adult signature may be required. Your tracking email will state when this applies.

Authority to Leave (where offered)
Where Authority to Leave is available, delivery is considered completed when the carrier records a successful delivery scan at your address. Risk and responsibility follow our Terms of Service and any mandatory local law.

5) Handling time and transit time

Handling time
Handling time is the period after your order is confirmed and before carrier pickup, used for final checks, careful packing, labeling, and scheduling (if Freight/LTL applies).

Transit time
Transit time begins after the carrier collects your order.

Business days are Monday–Friday (local warehouse time). U.S. federal holidays are excluded. International routes may require extra time for security checks and border processing.

Severe weather, local holidays, labor actions, network congestion, and address corrections can extend timelines. Address changes after dispatch may require rerouting and can cause delays and extra carrier fees.

6) Rates and typical timeframes (USD)

All shipping amounts are shown at checkout in USD. Where taxes/duties are included, recipients pay nothing at the door for those included charges.

These are typical estimates and not guarantees. Carrier delays and events outside our control may extend delivery timelines.

7) Product and shipping specifics

Solid wood is dense and many items are oversized, so carriers may apply dimensional weight (based on size and weight). Large case goods (beds, consoles, large shelves, bookcases) commonly ship via Freight/LTL with liftgate service and cargo insurance.

Multi-item orders may ship in separate cartons to reduce risk. Where helpful, cartons may be banded together on a single pallet.

8) Taxes, duties, and customs (international orders)

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Loxsport normally ships DDP where available, meaning import VAT/GST, duties, brokerage, and customs processing are included in the checkout total in USD.

Do not pay the driver for included charges. If anyone requests payment at delivery for costs that should be included, contact Loxsport immediately.

U.S. orders: applicable state/local sales tax appears at checkout and is included in the total in USD.
Documentation for international shipments typically includes a commercial invoice, packing list, and HS codes to support clearance.

9) Dispatch, tracking, and updates

Most orders move into final checks and packing within 1–2 business days.

When your shipment leaves 749 Port America Place, Dallas, TX, 76051, we email a confirmation with a tracking link. Please allow time for scans to appear—especially for international freight where tracking may show “label created” until a terminal processes the shipment. If no movement appears after a reasonable period, contact us at [email protected] so we can check with the carrier.

10) Access and placement information

Some items ship in multiple cartons or with major components separated for safer transport. Cartons include an illustrated setup guide and a basic tool where relevant. Setup is typically manageable for two adults on a clean, soft surface.

If your location has tight turns, limited elevators, gated entries, stair carries, or truck restrictions, tell us before shipment so options can be reviewed. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments may be available through third-party services quoted at cost.

Possible carrier-cost fees include missed freight appointments, liftgate refusals without cause, address corrections after dispatch, and extra re-delivery attempts. If refusal is due to visible carrier-caused damage noted with the driver, we handle the claim and no re-delivery fees apply to you.

11) Delivery inspection (important)

Inspect packages at delivery whenever possible. If anything arrives damaged, note visible damage with the driver when possible, take clear photos/video of the outer carton, inner packing, and affected areas, contact us promptly with your Order ID at [email protected], and keep all packaging until next steps are confirmed.

For minor cosmetic issues, we can often send replacement parts (when applicable) or a touch-up kit quickly, with your agreement.

12) Lost shipments or delays

If tracking shows no progress for an extended period, or delivery has not occurred within the stated timeframe from the ship date, contact us. Once the carrier confirms loss, we will send a replacement at no charge (subject to inventory availability) or issue a full refund in USD.

13) Refused deliveries and undeliverable shipments

Shipments refused or undeliverable due to repeated missed appointments or incorrect/insufficient addresses may return to sender. We can re-ship after verifying the address and payment of any carrier return, storage, or re-delivery fees at cost, where applicable.

If refusal is due to visible carrier-caused damage that you note with the driver, we handle the claim and no re-delivery fees apply to you.

14) Changes and cancellations (important)

Cancellations are governed by our Cancellation Policy. In general, you may request a cancellation within 24 hours of checkout and only if your order has not been packed for carrier pickup and has not been handed to the carrier.

After carrier handoff, cancellation is not available. After delivery, please see our Return & Refund Policy. For international shipments, address changes after dispatch may incur carrier reroute fees and delays.

15) Need help?

Support replies as quickly as possible, typically within one business day (Mon–Fri, local warehouse time), via at:

Phone: +1 (214) 236-3898

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST